Privacy Policy

1. Introduction

FlagAlert ("we," "our," or "us") operates flag-alert.app, a subscription service that sends SMS and email notifications when the United States flag should be flown at half-staff pursuant to federal presidential proclamations and state governor orders. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By creating an account or using FlagAlert, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly:

• Name and email address
• Phone number (for SMS notifications)
• Business name (for business accounts)
• Billing state and ZIP code
• Payment information (processed securely by Stripe — we do not store card numbers)
• State subscriptions you select

Information collected automatically:

• Log data including IP address, browser type, and pages visited
• Notification delivery status and engagement data
• Account activity such as login timestamps

3. How We Use Your Information

We use the information we collect to:

• Send you SMS and email notifications about flag protocol orders
• Create and manage your account
• Process subscription payments through Stripe
• Send transactional communications such as receipts and account updates
• Improve and maintain our service
• Comply with legal obligations
• Respond to your support requests

We do not use your information for advertising purposes and do not sell your personal information to third parties.

4. SMS Notifications

By providing your phone number and subscribing to SMS alerts, you consent to receive automated text messages from FlagAlert at the number provided. Message frequency varies based on flag protocol activity — typically between 0 and 5 messages per month. Message and data rates may apply.

You may opt out of SMS notifications at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further SMS notifications. To re-subscribe, reply YES or contact us at flagalert.app@gmail.com.

For help, reply HELP to any message or visit flag-alert.app.

5. How We Share Your Information

We share your information only with trusted service providers necessary to operate our service:

• Stripe — payment processing and subscription management
• Twilio — SMS delivery
• Resend — email delivery
• Neon — secure database hosting
• Railway — backend infrastructure hosting
• Vercel — frontend hosting

Each provider is bound by their own privacy policies and data processing agreements. We do not share your personal information with any other third parties except as required by law.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you cancel your account, we will delete your personal information within 90 days, except where retention is required by law or for legitimate business purposes such as resolving disputes.

7. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information in your account
• Request deletion of your account and personal data
• Opt out of SMS notifications by replying STOP
• Cancel your subscription at any time through your account page

To exercise any of these rights, contact us at flagalert.app@gmail.com.

9. Children's Privacy

FlagAlert is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. Your continued use of FlagAlert after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: